mDrive Returns & Exchanges
At mDrive, we stand by the quality of our electronics. If you are not completely satisfied with your purchase, you can return your device in its original condition within 30 days of delivery.
Initiate Your Request
Log in to your mDrive account, navigate to your order history, and select the 'Request Return' button for the specific device.
Prepare the Device
Ensure all personal data is wiped, factory settings are restored, and the item is packed in its original box with all included accessories.
Print and Ship
Download your prepaid shipping label from your email, secure it to your package, and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the hardware condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing